Hospice Support Care in Franklin, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
It was a Tuesday night when the hospice nurse from Backus finished her visit, gathered her bag, and drove back down Route 32, and you realized the house had gone very quiet. You were sitting at the kitchen table with your father, not knowing what to say, not sure what came next. Those hours between hospice visits, when the paperwork is done and the clinical team has left, are often the hardest. That’s exactly where we come in.
Private Duty Aides provides Hospice Support Care in Franklin and throughout New London County. We work alongside your hospice team, not in place of them, giving your family the steady, calm presence that makes it possible for everyone to breathe a little easier.
Hospice Support Care fills the space between what your hospice nurse does and what your family can reasonably carry alone. Our aides sit with your parent, help them get comfortable, assist with personal care and hygiene when needed, and simply keep them company when you need to sleep, step out, or take a breath. That presence matters more than most people expect until they’ve lived through it.
On a typical day in Franklin, a family using our service might have an aide arrive in the early morning to help with bathing and positioning, stay through the afternoon for companionship and light household tasks, then hand off smoothly to a family member in the evening. For families coming home after a discharge from William W. Backus Hospital, that continuity can begin within 24 to 48 hours. We coordinate directly with your hospice team so nothing falls through the gaps between visits.
Families in Franklin often need support that goes beyond the clinical. They need someone who will read aloud, hold a hand, notice when something has shifted, and call the family without being asked. That’s what our aides are trained to provide, and it’s what most families tell us they couldn’t have done without.
Because we were founded by a working nurse, our entire team understands the care plan, knows how to communicate changes to your hospice provider, and respects the clinical structure already in place. That background shapes everything about how we approach this service.
Nurse-founded, and it shows
Our founder is a working nurse who watched families navigate end-of-life care at home without enough support. She built this agency specifically to close that gap, and the clinical mindset runs through everything we do, from how we train aides to how we communicate with hospice teams.
Matched for this service specifically
Not every caregiver is suited for Hospice Support Care, and we don’t pretend otherwise. We match based on temperament, experience with end-of-life comfort care, and your family’s specific situation. That specificity matters when the stakes are high.
We answer when you call
Things change quickly in end-of-life care. When you call us at 11pm because something has shifted, someone picks up. You won’t be routed to a voicemail and told to wait until morning. We stay reachable because we know this isn’t a nine-to-five situation.
We know Franklin and New London County
We understand how discharges work at William W. Backus Hospital, we know the pace of life in these smaller New London County towns, and we’ve supported families throughout this area. That local familiarity means we can move quickly and without confusion.
How it works
No intake forms, no hold music, no pressure. You tell us what’s happening and we figure out together what would actually help. We’ve heard a lot of situations, and we won’t rush you.
For Hospice Support Care, matching means more than availability. We consider your family’s communication style, your parent’s personality, and the specific stage of care you’re in. The right fit makes a real difference.
For Franklin families in urgent situations, we work quickly. If you’re coming home from William W. Backus Hospital today, call us today. We do our best to move at the pace your situation requires.
Once care begins, you won’t be left wondering. We check in regularly, update you when something changes, and stay reachable. You’ll always know who to call and what’s happening.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
On a typical day, your aide might help with personal hygiene, reposition your parent for comfort, prepare light food or drinks, and simply sit with them so they're not alone. They also watch for changes in condition and communicate anything significant to your hospice nurse or your family. The goal is comfort, presence, and continuity between clinical visits.
In most cases, we can have care in place within 24 to 48 hours of your call. For Franklin families coming home from William W. Backus Hospital in urgent circumstances, we make every effort to start the same day. Call us as early in the discharge process as possible and we'll coordinate from there.
We're a private-pay agency, which means we don't bill Medicare, Medicaid, or insurance. Families pay directly for care. We're upfront about pricing when you call, and there are no hidden fees. Some long-term care insurance policies do reimburse for private-pay home care, so it's worth checking your policy if you have one.
A home health aide typically works under a physician's orders and performs specific clinical tasks covered by insurance. Our Hospice Support Care aides provide non-medical comfort and companionship alongside your existing hospice team. They don't replace clinical care; they fill the hours when the clinical team isn't there, which is most of the day.
Yes, and we take that seriously. When you call, we'll ask about your parent's temperament, communication style, and what kind of presence tends to help them feel calm. We also consider the specific stage of care and any cultural or personal preferences you share with us. If a match isn't right, we'll find a better one.
We'll contact you as soon as we know there's a scheduling issue and work quickly to send a backup caregiver. We don't leave families without coverage, especially in end-of-life situations where continuity matters. You'll always hear from us directly, not through an automated message.
All home care services in Franklin
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Franklin, CT
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