Hospice Support Care in Norwich, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
The hospice nurse from Backus left around noon, and by two o’clock the house felt very quiet again. You sat beside the bed and realized that what your family needed most wasn’t medical, it was someone steady in that room with you, someone who knew how to be there without making it strange. That moment, somewhere on Boswell Avenue or a side street near Mohegan Park, is exactly why people call us. You shouldn’t have to manage everything yourself while also trying to say goodbye.
We provide non-medical home care that works alongside hospice teams in Norwich and throughout New London County. Our aides offer comfort, companionship, and hands-on support so family members can rest, step away, or simply sit close without worrying who else is watching over things.
Hospice support care is non-medical companionship and personal assistance that fills the hours between hospice nurse visits. Our aides sit with your family member, keep them comfortable, help with light personal care like repositioning or sips of water, and make sure someone calm is always in the room. For families in Norwich who aren’t nearby every hour of the day, that presence means everything.
After a discharge from William W. Backus Hospital into home hospice, families often find the transition harder than expected. The medical team checks in on a schedule, but the gaps feel long. Our aides can be there during those gaps, reading aloud, playing quiet music, talking if your family member wants to talk, or simply sitting without filling the silence with noise. We also support family caregivers directly, encouraging them to sleep, eat, or step outside for an hour without guilt.
Families across Norwich, from the neighborhoods near downtown to the quieter streets out toward Taftville and Greeneville, ask us for consistent faces during this time. Consistency matters more during end-of-life care than at almost any other stage. When the same aide comes back each morning, it builds a kind of trust that makes the whole situation feel more like home and less like a medical event.
Private Duty Aides was founded by a working nurse, and for hospice support that background shapes everything from how we screen aides to how we brief them before a first visit. Our founder understood that non-medical support during this period requires a specific kind of emotional and practical readiness, not just willingness.
Nurse-founded
Our agency was started by a working nurse who saw directly what families navigating end-of-life care at home needed and weren’t getting. That perspective is built into how we hire, how we train, and how we brief every aide before they walk through your door.
Specific to this service
We don’t assign whoever is free. For hospice support, we look at an aide’s experience with comfort care, their ability to work quietly alongside a hospice nurse, and their history with families in similar situations. The match we make is thoughtful, not just logistical.
We stay reachable
When something shifts in a hospice situation, and things do shift, you need to be able to reach us. We answer. If you call at night because your family member’s condition has changed and you need to adjust hours or ask a question, we’re there. You won’t be leaving a voicemail during the hardest week of your life.
Local to Norwich
We know New London County, we know how discharges from William W. Backus Hospital typically unfold, and we know the kinds of homes and families in Norwich. That local familiarity means less explaining on your end and faster, more practical help from ours.
How it works
You tell us what’s happening. No intake forms, no hold music, no pressure to commit. We listen to where things stand and ask the right questions so we understand what your family actually needs right now.
For hospice support specifically, we think carefully about temperament, experience with end-of-life care, and fit with your family’s pace and preferences. Availability matters, but it’s not the only thing we’re matching for.
Often the same day for Norwich families in urgent situations. We know this period doesn’t wait on schedules, and we don’t ask you to wait either when time is short.
We stay in contact throughout the care period. If something changes, your caregiver’s hours need to shift, or you just have a question at an odd hour, you reach a real person at Private Duty Aides. You’re never left wondering what to do next.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
On a typical day, our aides provide companionship, light personal care like repositioning or assistance with sips of water, and a steady calm presence in the room. They can read aloud, play music, handle small household tasks nearby, or simply sit without intruding. The goal is to make sure your family member is never alone and never uncomfortable in ways that could have been prevented. Our aides also support family members who are in the home, giving them permission to rest or step away for a bit.
We can often arrange a first visit within 24 to 48 hours of your call, and for urgent situations following a Backus discharge, we work to get someone in place the same day. The transition home from the hospital is one of the most disorienting stretches for families, and we don't believe you should spend that time waiting on paperwork. Call us before the discharge if you can, but we can move fast even after the fact.
Private Duty Aides operates on a private-pay basis, which means we don't bill Medicare, Medicaid, or insurance directly. Some long-term care insurance policies will reimburse for non-medical home care, so it's worth checking your policy details. We're transparent about our rates from the first conversation so there are no surprises. Some families also find that private pay gives them more control over scheduling and caregiver selection than insurance-based services allow.
A home health aide typically provides skilled or semi-skilled care under a clinical care plan, often tied to Medicare or insurance. Our hospice support aides are non-medical companions and personal care assistants who work alongside your existing hospice team, not in place of it. They handle the emotional presence, comfort, and practical day-to-day support that a clinical team's schedule doesn't always cover. Think of our role as filling the hours between nurse visits with warmth and consistency.
Yes, and for hospice support we take that matching seriously. We ask about your family member's temperament, what kind of presence feels comforting to them, whether they want conversation or quiet, and any cultural or personal preferences that matter. We also look for aides with prior experience in end-of-life settings. If the first match doesn't feel right, we'll adjust without any drama about it.
We keep a backup plan in place for every active client. If your regular aide is sick or unavailable, we contact you right away and arrange a substitute rather than leaving you without coverage. During a hospice care period, gaps aren't acceptable, and we treat continuity as a real commitment. We brief any substitute aide on your family member's preferences and situation before they arrive so the visit still feels familiar.
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Hospice Care near Norwich
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Norwich, CT
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