Home Care in New London County
No sales pressure. We'll tell you straight if we're not a fit.
Franklin sits in the middle of New London County, surrounded by towns like Norwich, Bozrah, Lebanon, and Sprague. The families who live here tend to stay; they own their homes, they know the schools, and they have deep roots. When aging or illness disrupts that stability, it hits hard. Most people want to stay in their homes, with their things, in the place where their life makes sense.
A lot of our families come to us right after discharge from Lawrence + Memorial Hospital. The hospital does good work, but they move fast. By the time you’re home, the paperwork is stacked, the prescriptions are new, and you’re trying to figure out what “recovery” actually looks like when you’re back in your own kitchen. That’s when you need someone who can be there consistently, who learns your routine, and who notices when something’s off.
What makes Franklin different is the expectation of continuity. People here don’t want a staffing agency sending whoever’s available that day. They want a caregiver who knows their house, their family, and their preferences. That’s not a luxury. It’s how life works in a place like Franklin, and it’s what we deliver.
Franklin is a quiet, family-centered town where people know their neighbors and prefer to age or recover at home. The families here are independent, practical, and skeptical of corporate promises. When someone in the family needs help, they want continuity, reliability, and someone who respects how things work in Franklin. That’s not something a staffing rotation can deliver.
Most of the families we serve in New London County have already tried the big national agencies. They got a different caregiver every week, scheduling confusion, and little communication from leadership. So they called us. We’re nurse-founded because we saw exactly this problem and decided to build something different. Every caregiver we place is matched carefully and stays with your family for the long haul.
Whether you need help for a few hours a week, full-time support, or overnight care, we match a caregiver to your specific situation. Here’s what we offer, and what each one means for your family.
Your parent sits alone most afternoons while you work. Our aides visit regularly for conversation, card games, and outings around Franklin. They handle light tidying and meal prep too, so your mom or dad stays engaged and the house stays manageable.
Bathing, dressing, and grooming become harder—we know. Our aides help with these private tasks professionally and matter-of-factly, so your loved one maintains dignity while you focus on being family, not caregiver.
When confusion sets in, routines shatter. Our aides trained in dementia work with your loved one’s reality, not against it. They redirect gently, keep the day structured, and watch for signs of distress you might miss.
Memory loss turns your home into unfamiliar territory for the person you love. Our aides know how to navigate that confusion—they repeat without frustration, stay patient through loops, and keep your family member safe as abilities decline.
Tremors, stiffness, and balance problems make simple tasks risky. Our aides understand Parkinson’s progression and help with movement, medication timing, and fall prevention so your loved one stays independent longer in Franklin.
You’re exhausted. Whether it’s four hours or four days, we send an aide so you can actually rest. No guilt, no worrying—just time to breathe while someone trustworthy is with your family member.
Round-the-clock needs mean you can’t sleep. Our aides work overnight shifts, handling bathroom trips, medication reminders, and monitoring so you get uninterrupted rest and your loved one gets constant attention.
Instead of moving to a facility, your family member stays home with an aide living in. They manage daily care, household tasks, and emergencies while your loved one wakes up in their own bed every morning.
Memorial Hospital discharged your mother, but you’re terrified of the next fall or infection. Our aides follow discharge orders exactly, watch for warning signs, and bridge the gap between hospital care and normal life in New London County.
Your spouse with dementia walked out twice last month. You can’t watch constantly. Our aides stay alert, secure doors, redirect safely, and keep detailed logs so wandering becomes manageable, not catastrophic.
Franklin sits in the middle of New London County, surrounded by towns like Norwich, Bozrah, Lebanon, and Sprague. The families who live here tend to stay; they own their homes, they know the schools, and they have deep roots. When aging or illness disrupts that stability, it hits hard. Most people want to stay in their homes, with their things, in the place where their life makes sense.
A lot of our families come to us right after discharge from Lawrence + Memorial Hospital. The hospital does good work, but they move fast. By the time you’re home, the paperwork is stacked, the prescriptions are new, and you’re trying to figure out what “recovery” actually looks like when you’re back in your own kitchen. That’s when you need someone who can be there consistently, who learns your routine, and who notices when something’s off.
What makes Franklin different is the expectation of continuity. People here don’t want a staffing agency sending whoever’s available that day. They want a caregiver who knows their house, their family, and their preferences. That’s not a luxury. It’s how life works in a place like Franklin, and it’s what we deliver.
Started by an RN who saw the gap between what agencies promised and what families actually got. Every placement is reviewed through a clinical lens. We know what good care looks like because we’ve done it.
We don’t pull from a rotating pool. We match one caregiver to your family and stick with it. High turnover is not part of our model. The same person shows up, knows your routine, and builds real trust.
Most agencies take one to two weeks to place a caregiver. We have a vetted roster ready in New London County. Most families in Franklin have care within 48 hours, sometimes the same day.
How it works
We listen. No pressure, no forms, no corporate script. You tell us what’s happening, and we ask real questions so we actually understand your family.
Based on personality, schedule, and care needs. Not just who’s available. We introduce them to your family so you can feel confident before care starts.
Often same day for urgent situations in Franklin. We have a vetted roster already in place, so we’re not building the team after you call.
We check in weekly so you’re never left wondering. If something needs to change, we fix it. If your caregiver gets sick, we cover it. You have a person at the agency you can call.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
Yes, we serve all of Franklin. Whether you're in the center of town, out on the edges, or anywhere in between, we can place a caregiver. Our caregivers are local or very close by, so travel time is short and they can respond quickly if something comes up. We know Franklin well, and we're committed to serving every part of it.
Often the same day you call, or the next morning. We work with Lawrence + Memorial's discharge planning team, and we understand the urgency. If your loved one is coming home and needs immediate support, tell us. We'll have someone there. Most of our Franklin families have caregivers in place within 24 hours of being discharged.
Yes. We are private-pay only. We don't bill insurance, Medicare, or Medicaid. This means your family pays directly for care, and there's no insurance company making decisions about what kind of help you can get or for how long. It's simple, transparent, and you have full control.
A staffing agency is a middle layer that connects you with temporary workers based on availability. You might get a different person each week. A private-pay agency like ours matches you with one caregiver and builds the relationship. We're small by design. We vet carefully, we stay involved, and if something goes wrong, you call us directly, not a hotline in another state. Your family matters to us, not just the hours booked.
This is honest work. If someone actively refuses care, we can't force it. But what we do well is careful matching. We find caregivers who have the patience and warmth to build trust with someone who's resistant. We also help families talk through the conversation before the caregiver arrives. Sometimes the resistance softens once a real person shows up and builds a relationship. We've seen it happen many times in Franklin.
We cover it. We have backup caregivers we can call in immediately. You get a call from us as soon as we know there's an issue, and we let you know who's coming. We don't leave families hanging. Your primary caregiver is trained and trusted, but the backup is screened and prepared too. Continuity is our job, and we take it seriously.
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Franklin, CT
Book a 15-min call