Personal Care in Franklin, CT
Hands-on help with bathing, dressing, grooming, and daily personal hygiene for seniors.
No sales pressure. We'll tell you straight if we're not a fit.
Your brother called after the holidays. He’d stopped by your dad’s place off Route 32 and noticed something that stopped him cold: your dad, who spent forty years working the farm parcels out past Meetinghouse Road, couldn’t get his coat on without struggling, and wouldn’t ask for help doing it. He just stood there trying. That moment has been sitting with you ever since.
Needing physical help is hard. Asking for it is harder. A lot of the people we care for in Franklin aren’t frail in spirit at all, they’re just dealing with a body that isn’t cooperating the way it used to. What they need is someone who gets that, shows up the same way every day, and treats the whole thing like a normal part of life.
We’re a nurse-founded home care agency serving Franklin and the rest of New London County. We can talk through exactly what personal care would look like for your parent and get started quickly.
Personal care covers the physical tasks that have quietly become difficult: bathing, dressing, grooming, toileting, transferring from bed to chair, and moving safely around the home. It’s the hands-on help that makes it possible for someone to start their day with their clothes on right and their hair combed, feeling like themselves. For families across Franklin, this kind of support is often what stands between staying home and not.
On a typical day, a caregiver might help your parent shower and dress in the morning, assist with mobility between rooms, support medication reminders, and help with light personal hygiene throughout the day. Families in Franklin frequently reach out to us after a discharge from William W. Backus Hospital in Norwich, when a doctor has cleared their parent to go home but everyone in the family knows the house isn’t quite safe without some support. We’re used to that situation and we can move fast when it counts.
Because we serve all areas of Franklin, including more rural stretches where neighbors aren’t just down the street, we understand that a caregiver isn’t just a helper. They’re often the person your parent sees most. We take that seriously when we make a match. Being nurse-founded shapes every part of how we approach personal care: our caregivers are trained with clinical oversight, and the standards for bathing, transfer safety, and skin care come from actual nursing practice, not a checklist.
Nurse-founded, and it shows. Our agency was started by a working nurse who saw firsthand what families go through when a parent needs physical help but feels too proud to ask for it. The whole approach, how we train, how we match, how we brief caregivers, comes from that clinical and human experience.
Matched for personal care specifically. Helping someone bathe or transfer safely requires more than a warm personality and an open schedule. We look at experience, temperament, and whether a caregiver has worked with someone in a similar situation to yours before we make any introduction.
You can reach us when things change. A parent’s physical needs shift. Maybe they had a setback, maybe they’re doing better and need less, maybe they just had a bad week. When that happens, you call us and we pick up. We don’t route you through a call center.
We know Franklin and New London County. We understand the discharge process at William W. Backus Hospital, the distances involved in a rural town like Franklin, and what it means to coordinate care when family members aren’t all living nearby. This isn’t general knowledge for us, it’s the work we do here.
How it works
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
On a typical day, personal care might include help with bathing or showering, dressing, grooming (hair, shaving, oral care), toileting, and safe transfers between the bed, chair, or bathroom. Depending on your parent's needs, a caregiver might also assist with mobility around the home and medication reminders. The specifics are always shaped by what your parent actually needs, not a standard package. We talk through the day's rhythm during the intake conversation so nothing is a surprise.
We can often start care the same day a family calls, especially for post-discharge situations from William W. Backus Hospital in Norwich. If we know a discharge is coming, we use that time to get the caregiver match and schedule in place so there's no gap when your parent arrives home. The important thing is to call us as soon as you know the discharge date, or even before you're sure, so we're ready to move. Waiting to see how the first few days go often means a harder scramble later.
Medicare does not cover non-medical personal care of this kind, and most standard health insurance policies don't either. Long-term care insurance policies sometimes do, and it's worth checking your parent's policy specifically. We're a private-pay agency, which means families pay us directly. That also means we're not constrained by insurance visit limits or approval requirements, so care can start when you need it and go as long as it's needed.
A home health aide typically works under a medical order, provides skilled nursing or therapy support, and is often covered by Medicare for a limited period after an illness or injury. Personal care through an agency like ours is non-medical: we help with the physical tasks of daily life, not wound care or IV management. That said, because we're nurse-founded, our caregivers are trained to notice changes in a person's condition and flag them to the family. The two kinds of care often run alongside each other during a recovery, and we coordinate easily with home health agencies when that's the situation.
Yes, and for personal care this is one of the things we spend the most time on. A parent who is private, independent-minded, and uncomfortable with physical help needs a caregiver who is steady, unobtrusive, and doesn't make a production out of the task. We ask a lot of questions during our intake call about your parent's personality, what they respond well to, and what would put them off. If the first match isn't right, we adjust. Getting the person right matters more to us than filling a schedule.
We always have a backup plan, and we tell you who it is before it ever becomes relevant. If your regular caregiver is sick or has an emergency, we contact you directly, explain the situation, and send someone who has already been briefed on your parent's routine and preferences. We don't send a stranger cold. For families in Franklin, where geography can make last-minute logistics harder, we're especially careful to have this coverage in place before care even begins.
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No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Franklin, CT
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