Veteran Home Care in Franklin, CT
Non-medical home care for Connecticut veterans — homemaker-companion services tailored to aging veterans living at home.
No sales pressure. We'll tell you straight if we're not a fit.
Your brother called after stopping by your father’s place off Route 32 last Thanksgiving and noticed the pill organizer was still full from Monday. Your dad had smiled, said everything was fine, and changed the subject to the Patriots. But you drove back through Franklin turning it over in your head, because he had never once missed those medications before his hip surgery, and something had quietly shifted. That’s usually the moment families in Franklin start asking serious questions about what comes next.
Getting real answers about veteran home care can feel harder than it should be. There are VA forms, phone trees, eligibility windows, and a parent who is deeply reluctant to ask for anything. We work with families navigating all of that, and we’re straightforward with you about what we can do and what we can’t.
Veteran home care is non-medical, in-home support designed to help someone who served stay safely in their own house rather than move to a facility. That means help with bathing, dressing, grooming, and mobility, but also the quieter things: preparing a meal the right way, keeping track of which appointment is Thursday and which is Friday, and simply being present when the day gets long. For many veterans, the hardest part is accepting help at all, and a good caregiver understands how to earn that trust without making a production of it.
Families in Franklin often reach out after a discharge from William W. Backus Hospital in Norwich, when a veteran has had a procedure or a fall and the doctor says he can go home but shouldn’t be alone. That post-discharge window is exactly when our caregivers are most useful: steady presence, reminders, light household tasks, and clear communication back to your family so no one is guessing. We serve all areas of Franklin, and we can have someone in place quickly when the situation calls for it.
We also help families who are trying to navigate VA benefits alongside private care. We don’t process VA claims for you, but we know the landscape well enough to have an honest conversation about what the VA covers, where the gaps are, and how private pay care fits alongside whatever the VA provides. The goal is keeping your parent home with their dignity intact, and we build the schedule around that, not around what’s easiest for us.
Private Duty Aides was founded by a working nurse, and that matters for veteran care specifically because our clinical background shapes how we train, match, and brief caregivers before they ever walk through a veteran’s front door.
Nurse-founded, not office-founded. Our founder is a working nurse who saw firsthand what veteran families need when they’re trying to keep a parent home with dignity. The agency was built around that experience, not around a business model that came first.
Built for this service specifically. We don’t treat veteran home care the same as every other service. Caregivers are briefed on the veteran’s history, preferences, and any service-related considerations before the first visit. That preparation shows.
Reachable when it matters. When something changes with your parent’s care, you should be able to reach a person. We pick up, we return calls, and we don’t leave families sitting with unanswered questions over a weekend.
We know Franklin and New London County. We know the discharge process at William W. Backus Hospital, we know the roads and the communities in this part of Connecticut, and we understand what the local families we work with are actually dealing with.
How it works
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day looks different depending on your parent's needs, but it usually includes help with morning routines like bathing, dressing, and grooming, along with meal preparation, light housekeeping, and medication reminders. If your parent is mobile, the caregiver might accompany them to an appointment or handle errands. For veterans who are less mobile, the caregiver provides companionship, monitors for changes, and keeps the household running so that your parent isn't left managing alone. The schedule is built around what your parent actually needs, not a fixed checklist.
In most cases, we can have a caregiver in place within 48 hours of your first call, and for urgent Franklin families, often the same day. When a veteran is being discharged from Backus and the hospital team says they can go home but need support, that's exactly the situation we're set up for. Call us as early in the discharge process as you can, even before the date is confirmed, and we'll have a caregiver ready when your parent walks through the door.
Our services are private pay, which means we don't bill Medicare, Medicaid, or private insurance directly. Medicare generally covers skilled nursing and therapy services, not non-medical home care of the kind we provide. Some veterans may have VA benefits, such as Aid and Attendance, that can help offset the cost of private home care, and we're happy to talk through what that might look like in your situation. We'll be honest with you about the costs upfront so there are no surprises.
A home health aide typically provides skilled or clinical care ordered by a doctor and billed through Medicare or insurance, often for a short window after a procedure. Veteran home care from us is non-medical, ongoing support focused on daily life at home, including personal care, companionship, household help, and coordination with family. There's no doctor's order required, and there's no time limit set by an insurer. Many families use both at different stages, and we can explain how the two can work alongside each other.
Yes, and for veteran care we take that matching seriously. We talk with you about your parent before we suggest anyone, including their temperament, their history, what kinds of people they respond well to, and what topics or approaches tend to go sideways. Veterans especially can be private or resistant to accepting help, so finding someone they actually like being around makes the whole arrangement work. If the first match isn't right, we adjust. We'd rather get it right than keep a bad fit in place.
We always have coverage available. If your regular caregiver is sick or has an emergency, we contact you directly and arrange a substitute, and we brief that substitute on your parent's preferences and routines before they arrive. You won't be left scrambling on your own. We know continuity matters, especially with veterans who take time to trust someone new, so we try to limit how often a substitute is needed and keep the same backup caregivers involved so your parent has seen them before.
All home care services in Franklin
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Franklin, CT
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