Personal Care in Lebanon, CT
Hands-on help with bathing, dressing, grooming, and daily personal hygiene for seniors.
No sales pressure. We'll tell you straight if we're not a fit.
Your mom mentioned it almost in passing after her last appointment at the Lebanon Town Hall green, something about how the shower had gotten harder. She laughed it off. You didn’t. You drove home thinking about what she wasn’t saying, which was that she needed help but couldn’t bring herself to ask you for it directly.
That moment is why families in Lebanon call us. When a parent needs hands-on physical help but their whole identity is tied to doing things themselves, the way that help arrives matters just as much as the help itself. We hire aides who understand that instinctively, and we match them to your parent specifically, not just to an open slot on a schedule.
We’re a nurse-founded agency, private pay, and we serve families throughout Lebanon and the rest of New London County. When you’re ready to talk, we’re here.
Personal Care covers the daily physical tasks that have become difficult or unsafe. Bathing, dressing, grooming, toileting, mobility, transferring from bed to a chair, and personal hygiene are all part of it. These aren’t small things. For many people, needing help with them is the hardest part of getting older, and how that help is given makes all the difference.
For families in Lebanon, Personal Care often becomes necessary after a health event. After a discharge from William W. Backus Hospital following a hip repair or a stroke, the rehab instructions come home with the patient but the daily support doesn’t. That’s where we step in. We can begin care quickly so that the transition from hospital to home doesn’t become a crisis.
Families across all areas of Lebanon come to us with a range of needs. Some parents need help only with bathing a few mornings a week. Others need more consistent daily support that covers grooming, dressing, and moving safely through the home. We build the schedule around what your parent actually needs, not around what’s easiest to staff.
Because Private Duty Aides was founded by a working nurse, our approach to Personal Care is grounded in how the body actually works. Our aides are trained with clinical awareness behind them, which means they notice changes in condition, skin integrity, and mobility that a less prepared caregiver might miss.
Nurse-founded
Our agency was started by a working nurse who saw families struggling to find Personal Care that treated their parents with actual dignity. The clinical foundation shapes everything, from how we train aides to how we handle privacy and physical boundaries.
Specific to this service
Personal Care requires a different kind of matching than other services. We brief every aide on your parent’s preferences, their history, and what makes them comfortable before the first visit. The goal is that the first day feels calm, not clinical.
We stay reachable
When something changes with your parent’s care, you shouldn’t have to leave a voicemail and wait. You call us and we answer. That’s not a marketing line, it’s how we actually operate, because things do change and timing matters.
Local to Lebanon
We know New London County, the discharge process at William W. Backus Hospital, and what families in Lebanon are working with. We’re not a national franchise routing your call to a call center. We’re here.
How it works
We start with a real conversation about your situation. No intake forms to fill out alone, no pressure to commit to anything. You tell us what’s going on and we listen.
For Personal Care especially, the match matters. We consider your parent’s personality, their comfort level with strangers, and what kind of help they need before we suggest anyone.
For most Lebanon families we can begin within two days. When the situation is urgent, including post-discharge from William W. Backus Hospital, we often start the same day.
We stay in contact after care begins. If something changes, if the schedule needs adjusting or your parent’s needs shift, you reach us directly. You’re never left wondering what to do next.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day depends entirely on what your parent needs, but Personal Care generally covers bathing or showering assistance, help with dressing and grooming, oral hygiene, toileting and incontinence care, and support with mobility or transfers. Some parents need only one or two of those tasks a few times a week. Others need more comprehensive support every morning. We build the schedule around the actual situation, not a standard package.
In most cases we can start within 24 to 48 hours of your call, and for post-discharge situations we often arrange same-day care. William W. Backus Hospital is close enough to Lebanon that we know the discharge process well, and we know how quickly things can fall apart at home without the right support in place. Call us as soon as you know a discharge date is coming, even if plans are still forming.
We're a private-pay agency, which means we don't bill Medicare, Medicaid, or insurance. Families pay directly. That arrangement lets us focus entirely on the care rather than on what an insurance plan will or won't approve. Some families use long-term care insurance policies that reimburse private-pay agencies, so it's worth checking your policy. We can provide documentation to support that kind of reimbursement request.
A home health aide through a Medicare-certified agency is a medical benefit, usually short-term and tied to a specific skilled nursing need. Personal Care from a private-pay agency like ours is non-medical but covers the same hands-on physical tasks, bathing, dressing, grooming, and mobility, without the time limits or eligibility requirements that come with Medicare. Many families use our Personal Care after their Medicare home health benefit ends and the daily physical needs remain.
Yes, and for Personal Care we treat matching as one of the most important parts of what we do. Before we suggest anyone, we talk through your parent's personality, their comfort level with receiving physical help, any preferences around gender, communication style, pace, and what's made them resistant to help in the past. We've found that a good match makes acceptance much easier for parents who were reluctant at first. If the first match isn't working, we adjust.
We handle coverage directly so you don't have to scramble. If your regular aide is out sick or has an emergency, we contact you, explain the situation, and arrange a backup we've already vetted. We don't leave a gap and expect you to figure it out. For Personal Care especially, consistency matters, so when a substitute is needed we brief them before they arrive just as we would a regular aide.
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Personal Care near Lebanon
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Lebanon, CT
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