Hospice Support Care in New London, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
The nurse from Lawrence + Memorial came out last week and explained what was coming, and you sat in the car in the hospital parking lot on Montauk Avenue for a long time before you could drive. You got home and realized you don’t know how to do this. You want your family member to stay home, and you want to be present with them, not burned out and running on empty managing every physical task alone. That’s the moment we’re here for.
We provide non-medical hospice support care in New London for families who want a steady, calm presence in the home alongside the hospice nursing team. We handle the day-to-day comfort tasks so you can just be there.
Hospice support care from us is non-medical, which means we don’t replace the hospice nurses and aides your insurance or Medicare is already covering. What we do is fill the hours between those visits, the times when a family member needs a hand with personal comfort, a calm companion at the bedside, or simple household help so the environment stays peaceful and manageable.
On a typical day, a hospice support aide might assist with gentle repositioning, oral care, light personal hygiene, preparing a small meal or a cup of tea, or simply sitting with your family member so they’re not alone. For families in New London transitioning home after a stay at Lawrence + Memorial Hospital, we can start quickly and work within whatever routine the discharge team has put in place. We know that handoff is hard, and we try to make it as smooth as possible.
Families throughout New London, from the Pequot Avenue neighborhoods near the waterfront to the quieter residential streets near Ocean Beach, have asked us for the same thing: someone reliable who shows up, who doesn’t need to be told twice, and who treats the person in that bed with real dignity. That’s what we recruit and train for.
Private Duty Aides was founded by a working nurse, and that background matters directly for this service. Our founder understood from the bedside what a hospice support aide actually needs to know, how to read a room, when to be quiet, how to communicate changes to the hospice team, and why consistency of caregiver matters more in end-of-life care than almost anywhere else.
Nurse-founded agency. Our founder was a working nurse who saw firsthand what families navigating end-of-life at home actually needed and what most non-medical agencies were getting wrong. That experience shaped how we hire, train, and supervise.
Matched for this service specifically. We don’t assign any available aide to a hospice situation. We look for experience with comfort care, a calm temperament, and the ability to communicate clearly with both families and the hospice nursing team.
We answer when you call. When something changes, and in hospice support care things do change, you need to reach a person quickly. We work hard to stay reachable, not just during business hours.
We know New London. We’re familiar with New London County, with the discharge coordinators at Lawrence + Memorial Hospital, and with what families here are dealing with. That local knowledge makes a difference in how quickly and smoothly care gets started.
How it works
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day can include help with personal hygiene and comfort, gentle repositioning, oral care, preparing light meals or drinks, light tidying of the immediate space, and companionship at the bedside. Our aides also help with incidental tasks the family would otherwise have to stop and handle, like answering the door for a delivery or keeping the household running quietly in the background. The goal is a calm, stable environment where the person being cared for feels attended to and where the family can be present without running ragged.
We can typically start within 48 hours of your first call, and for urgent situations following a discharge from Lawrence + Memorial we work to begin same day when our schedule allows. If you know a discharge is coming, call us before that day so we can have everything ready. The more notice we have, the better the match we can arrange, but we understand that end-of-life situations don't always give families time to plan ahead.
Our services are private pay, which means we don't bill Medicare, Medicaid, or private insurance. Medicare's hospice benefit covers the hospice nursing team, medication, and equipment, but it doesn't cover a private companion or support aide for the additional hours families often need. Some long-term care insurance policies do reimburse for non-medical home care, so it's worth checking your policy. We're happy to provide documentation to help with that process if needed.
A home health aide is typically a medically credentialed role billed through insurance or Medicare, focused on skilled personal care tasks under a nurse's supervision. Our hospice support aides are non-medical caregivers who provide comfort, companionship, and daily assistance without clinical duties. They work alongside your hospice nursing team rather than replacing it. The distinction matters mostly for billing and scope, but in practice both roles can feel similar from the family's perspective.
Yes, and we take that seriously for hospice support in particular. We ask about your family member's personality, preferences, background, and what matters to them, and we look for an aide whose temperament and experience are a real fit, not just someone who's available. If the first match isn't right, we'll find someone better. Consistency of caregiver is one of the most important things we can offer at this stage, and we work to protect that.
We always let you know as early as possible and work to send a backup who's been briefed on your family member's needs and preferences. We don't send strangers cold into a hospice situation. For families in New London where continuity matters deeply, we try to build familiarity with at least two aides so a gap in coverage doesn't feel like starting from scratch. You'll always be able to reach us directly to talk through any change.
All home care services in New London
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — New London, CT
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