Personal Care in New London, CT
Hands-on help with bathing, dressing, grooming, and daily personal hygiene for seniors.
No sales pressure. We'll tell you straight if we're not a fit.
You noticed it at the last appointment at Lawrence + Memorial Hospital, the one where the doctor pulled you aside and said your father had been managing worse than he let on. He’d been skipping his shower on the days his hip hurt, getting dressed in whatever was easiest, not saying a word to you about any of it. That’s the part that stays with you, not the diagnosis, but the quiet way he’d been struggling alone on Huntington Street rather than ask for help.
Personal care is exactly the kind of help people resist asking for. Bathing, dressing, grooming, getting in and out of bed safely. These aren’t small things. They’re tied up in dignity, and your father knows it. What makes the difference is a caregiver who understands that, who moves at his pace, earns his trust, and makes the whole thing feel less like giving something up.
We work with families all across New London, and we’ve heard this story more than once. The parent who would rather fall than admit they need a hand. We can help with that.
Personal care is the hands-on physical help that keeps someone safe, clean, and comfortable at home. It includes bathing and showering, help with dressing and grooming, oral hygiene, toileting and incontinence care, transferring safely in and out of bed or a chair, and mobility assistance around the home. For many people, it’s the difference between staying home and moving into a facility.
For families in New London, the need often becomes clear right after a hospitalization. When someone comes home from Lawrence + Memorial Hospital after a hip replacement, a fall, or a health event that left them weaker than before, they can’t always manage the morning routine on their own. Our caregivers step in during that window and stay as long as the family needs, whether that’s a few weeks of recovery support or an ongoing daily presence.
We also see the quieter situations, the parent who’s been managing but not really managing, who’s wearing the same clothes for days or whose bathroom is showing signs of things going unattended. Personal care addresses all of it, without making the person feel like a burden or like something has been taken from them.
Private Duty Aides was founded by a working nurse, and that shapes how we approach personal care specifically. Our caregivers are briefed on what to watch for, how to assist safely, and how to preserve dignity in the moments that matter most to your parent.
Nurse-founded. Our agency was started by a working nurse who saw how personal care goes wrong when it’s rushed or poorly matched. She built the intake process, the caregiver briefing, and the standards around what actually works for people who hate asking for help.
Matched for this specific service. Personal care requires a different skill set than companionship or errand help. We place caregivers with real experience in bathing, transfers, and mobility assistance, and we take the matching seriously because the wrong fit makes everything harder.
We stay reachable. When something changes with your parent’s personal care, you shouldn’t have to leave a message and wait. We pick up the phone. We respond. If the caregiver schedule needs to shift or a concern comes up, we handle it without making you chase us.
Local to New London. We know New London County, we know the discharge process at Lawrence + Memorial Hospital, and we know the kinds of homes and families here. We’re not coordinating care from a call center three states away.
How it works
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical personal care visit covers whatever your parent needs help with to start the day safely and comfortably. That usually means bathing or a shower, help getting dressed, grooming tasks like hair brushing and oral hygiene, and any mobility assistance needed to move around the home. Some days it also includes getting in and out of bed, toileting support, or light help with a meal. The caregiver follows your parent's routine as much as possible, not the other way around.
We can often have a caregiver in place the same day or within 24 hours of a discharge from Lawrence + Memorial Hospital. When you know the discharge date in advance, a quick call to us lets us arrange everything before your parent gets home. For urgent situations where the call comes on short notice, we do everything we can to move fast, because those first days home are often when the risk is highest.
We are a private-pay agency, so we do not bill Medicare, Medicaid, or insurance directly. Medicare generally does not cover non-medical personal care for ongoing daily living assistance. Some long-term care insurance policies do cover private-pay personal care, so it's worth checking your parent's policy. We're happy to provide documentation that supports a reimbursement claim if your plan allows it.
A home health aide is typically a medically credentialed role ordered through a doctor and covered under Medicare for short-term skilled care after a hospitalization. Personal care through a private agency like ours is non-medical, and it focuses on the daily physical assistance someone needs to live safely at home over the longer term. Home health aides usually come for a limited number of visits, while personal care can continue as long as your parent needs it. The two can also work alongside each other during a recovery period.
Yes, and for personal care we take matching more seriously than for any other service. Bathing and dressing are intimate, and your parent needs to feel comfortable with the person helping them. When you call us, we ask about your parent's personality, what makes them comfortable, what they've resisted in the past, and any specifics about their routine. We use that to find the right fit before the first visit, not after a few awkward ones.
We let you know as soon as we know, and we don't leave you without coverage. We have backup caregivers who are briefed on your parent's routine and preferences so there's continuity even when the regular person can't make it. For personal care, we understand that consistency matters and an unfamiliar face can be unsettling, so we try to use backups your parent has met before when possible. You'll always have a real person to call if something comes up.
Learn more about this service
All home care services in New London
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — New London, CT
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