Hospice Support Care in Chaplin, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
The hospice nurse came out to the house on Chaplin Street, did her assessment, and said she’d be back in a few days. What she didn’t say was what happens in between visits, and that’s the part your family is now living through. The hours are long, the house is quiet in a way that feels different from ordinary quiet, and you’re trying to be fully present for someone you love while also running on very little sleep. That gap between hospice visits is exactly where we come in.
We’re Private Duty Aides, a nurse-founded, private-pay home care agency serving families throughout Windham County. We work alongside your hospice team, not in place of them, keeping things calm and comfortable during the hours they can’t be there.
Hospice support care is the hands-on presence that fills the space between medical visits. We sit with your family member so they’re not alone. We help with personal comfort, repositioning, light hygiene, and keeping the environment calm. We’re there for the conversations that don’t need to be about medicine at all, and for the quiet moments when company matters more than words.
Day to day, this looks like a consistent caregiver who knows your family’s routine, helps manage comfort at home, handles light tasks so the space stays peaceful, and keeps a steady rhythm when everything else feels uncertain. Families in Chaplin often call us after a discharge from Windham Hospital, when someone has come home under hospice and the transition from hospital care to home care happens faster than anyone expected. We can step in quickly and work directly with the hospice nurse on what’s already in place.
For Chaplin families specifically, the need is often for someone who can be there in the afternoons and evenings when family members return to work or need to rest. We cover those hours reliably, and we communicate with everyone involved so nothing falls through. Because we were founded by a working nurse, our aides understand the pace and priorities of end-of-life care in a way that matters when things are moving fast and every hour counts.
Nurse-founded
Our agency was started by a working nurse who saw firsthand what families navigating end-of-life care at home actually needed. Not more paperwork. Steady, experienced presence during the hours the hospice team isn’t there.
Built around this service
Hospice support requires a different kind of caregiver. We brief every aide on the specific situation before the first visit, match on experience and personality, and we don’t send someone unfamiliar with end-of-life care into a home without preparation.
We stay reachable
When something changes, and in this kind of care something always eventually changes, you need to be able to reach someone who knows your family’s situation. You call us. We answer. That’s the whole deal.
Local to Windham County
We know Chaplin, we know Windham Hospital’s discharge process, and we know how quickly families here can find themselves in need of support. That familiarity means we can move fast and fit into what’s already in place without friction.
How it works
You tell us what’s happening. No intake forms, no pressure, no sales process. We listen, ask a few questions, and figure out together what kind of help makes sense right now.
For hospice support, the match matters more than availability. We think about temperament, experience with end-of-life care, and how well someone will fit with your family’s way of doing things.
Often the same day for urgent situations in Chaplin. We know that when someone comes home from Windham Hospital under hospice, waiting isn’t really an option.
You’ll hear from us regularly. If something changes, if you have a concern, or if care needs to shift, you call us and we respond. You won’t be left wondering what happens next.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
On a typical day, your caregiver is there to provide calm, consistent presence. That includes help with personal comfort and light hygiene, assistance with repositioning if needed, conversation when it's wanted and quiet when it's not, and keeping the space tidy and peaceful. They're not the medical provider; that's the hospice team's role. But they're the steady person in the room during the hours when the hospice nurse isn't there, and that matters more than most people realize until they're living it.
We can often start the same day for urgent situations, and nearly always within 48 hours. Windham Hospital discharges happen fast, and families in Chaplin frequently find themselves at home with a hospice plan already in motion but without any non-medical support lined up. Call us as soon as you know the discharge is coming, even if the exact date isn't set, and we'll have a caregiver ready to go when you need one.
We're a private-pay agency, so our services aren't billed through Medicare or standard health insurance. Some long-term care insurance policies do cover private-pay home care, so it's worth checking your policy. We're transparent about our rates from the first conversation, and we'll help you figure out what kind of coverage you might have before you commit to anything.
A home health aide typically comes in for skilled tasks ordered by a physician and paid through Medicare, usually for a set number of visits. Hospice Support Care through us is private-pay and focused on the comfort and presence that fills the space between those medical visits. We work alongside your hospice team rather than overlapping with what they do. The goal is that nothing falls through the gap.
Yes, and we take it seriously. Before we place anyone, we talk with you about your parent's personality, communication style, history, and what kind of presence would actually help. For hospice support specifically, a mismatch in temperament can make a hard situation harder, so we're careful. If the first match isn't right, we'll adjust without making you feel like you're asking for too much.
We always have a backup plan in place. If your regular caregiver is sick or has an emergency, we contact you directly and send someone who has already been briefed on your family's situation. During end-of-life care, we don't send someone unfamiliar without preparation. Consistency matters, and when it can't be the same person, we do everything we can to make the transition as smooth as possible.
All home care services in Chaplin
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Chaplin, CT
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