Hospice Support Care in Windsor Locks, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
You were sitting in the quiet off Route 75 after a long visit, watching your mother’s breathing and wondering who was going to be there with her tomorrow when you couldn’t. Windsor Locks is a small place where neighbors still check in on each other, but no neighbor can be there every morning, every night, and every hour in between. That weight is real, and we hear it in every call we get from families in this town. We’re Private Duty Aides, and we’re here to carry some of that with you.
Our hospice support care keeps your family member comfortable at home, works alongside the hospice nurses already involved, and makes sure someone is there when you can’t be. You stay close. We handle the hours in between.
Hospice support care means a trained aide is present with your family member through the final stage of life, focused entirely on comfort, dignity, and calm. It includes personal hygiene assistance, repositioning, light grooming, oral care, and simply being a steady, kind presence in the room. When pain or anxiety rises between hospice nurse visits, our aide is already there to provide reassurance and notify the care team.
Day to day, families across Windsor Locks use our support to fill the hours that a hospice nurse simply can’t cover. Hospice nurses from Hartford Hospital and local agencies typically visit a few times a week. The hours in between are long. Our aides step in for overnight shifts, full days, or whatever stretch of time your family needs covered. We handle the routine so family members can sit together, talk, and not feel like they’re on duty every moment.
For families in Windsor Locks, whether they’re near Founders Village or closer to the center of town, we see the same needs: someone trustworthy who can be consistent, who knows the person in the bed, and who communicates clearly with the hospice team. After a discharge from Hartford Hospital into home hospice, the transition can feel abrupt, and having aides in place quickly makes a real difference. We work alongside the clinical team, not around them.
Private Duty Aides was founded by a working nurse, which means our approach to hospice support isn’t guesswork. Our founder understood what a family goes through at this stage and built our training and matching process around exactly that, so you get aides who are calm under pressure, attentive to subtle changes, and genuinely good at this kind of care.
How it works
You tell us what’s happening. No intake forms, no hold music, no pressure. We listen to your situation, ask a few questions, and figure out together what you actually need.
For hospice support, the match matters more than the schedule. We choose based on your family member’s personality, what calms them, what they need physically, and who they’re likely to connect with. Availability alone doesn’t drive this decision.
For urgent situations, which many Windsor Locks families are in when they first call us, we work to get care started the same day. We know timing matters at this stage of life.
We stay in contact. When something shifts, when your family member’s needs change or the hospice plan adjusts, you call us and we adapt. You won’t feel like you’re managing this alone.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day includes personal hygiene help like bathing, oral care, and grooming, along with repositioning to keep your family member comfortable, light tidying, and meals or fluids as directed by the hospice team. Beyond the physical tasks, the aide is simply present, calm, and attentive. If your family member is anxious, confused, or having a harder moment, the aide stays steady and communicates with the hospice nurse if something needs clinical attention. The goal for every shift is dignity and comfort, nothing more clinical than that.
We can typically have care in place within 48 hours of your first call, and for families in urgent situations after a Hartford Hospital discharge, we work to start the same day when possible. The discharge-to-home transition is often the most disorienting part of this process, and we try to remove as much friction as we can. If you call us while your family member is still in the hospital and you know they're coming home to hospice, that's the right time to reach out so we can have things ready.
We are a private-pay agency, which means we don't bill Medicare, Medicaid, or insurance. Families pay us directly. Medicare's hospice benefit covers the clinical hospice services, like nurse visits and medications, but it generally doesn't cover the extended hours of aide presence that families actually need at home. Many families in Windsor Locks use private pay specifically to fill those hours that insurance won't cover. We're transparent about costs from the first conversation so there are no surprises.
A home health aide typically works under a medical care plan and is focused on recovery or managing a chronic condition. Hospice support care is focused on comfort, presence, and quality of life when recovery is no longer the goal. Our aides in this role are specifically matched and briefed for end-of-life support. They work alongside the hospice clinical team, not as part of it, and their job is to keep your family member calm and cared for during the hours the nurses aren't there.
Yes, and that's one of the things we take seriously. When you call, we ask about your family member's temperament, their history, what calms them, what frustrates them, and any specific physical or emotional needs. We use that to select someone we genuinely think is the right fit, not just someone who has an open shift. If the first match doesn't feel right after a few visits, you tell us and we adjust. We'd rather get it right than leave you feeling stuck with someone who isn't working.
We keep backup coverage as part of how we operate, so if your regular aide is sick or has an emergency, we have someone to send who has already been briefed on your family member's needs. You won't be left scrambling. We call you proactively when a substitution is happening, and we introduce any backup aide so the transition isn't a surprise. Consistency matters at this stage of care, and we protect it as much as we possibly can.
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Hospice Care near Windsor Locks
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Windsor Locks, CT
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