Hospice Support Care in Windsor, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
The hospice nurse came by in the morning, checked vitals, adjusted the medication, and left. And then it was just you. You were sitting in the house on Palisado Avenue, trying to remember everything she said, watching your father’s breathing and not knowing what you were supposed to do next. That feeling, of being alone in the hours between visits, is exactly why families in Windsor call us.
We provide non-medical home care alongside hospice, filling the long stretches of the day and night when the clinical team isn’t there. We help with comfort, companionship, personal care, and the quiet but important work of making sure someone is never alone at the end of their life. Our role is to support the hospice team, not replace them, and to give family members space to breathe.
Hospice support care is non-medical home care provided alongside your existing hospice agency. The hospice nurses and social workers handle the clinical and administrative side. We handle the human side: sitting with your parent, helping them get comfortable, reading to them, holding a hand, and managing simple personal care tasks so dignity is kept intact at every moment of the day.
On a practical level, that means helping with repositioning, light grooming, meal and fluid encouragement, light housekeeping so the space feels calm, and making sure your parent is not alone when family needs to step out. For families in Windsor who have a parent transitioning home after a stay at Hartford Hospital, we can often start within 24 to 48 hours of discharge, so there’s no gap when everyone is most overwhelmed.
Families throughout Windsor, whether they’re close to the town center or further out toward the Farmington River neighborhoods, typically need someone consistent, someone who understands where things are in the house and what their parent responds to. We match for that. We don’t rotate aides without talking to you first.
Private Duty Aides was founded by a working nurse, and that matters for this service in particular. It means our caregivers understand how to coordinate with hospice teams, what to report and when, and how to stay in their lane without losing warmth. The clinical foundation shows in how we work.
Nurse-founded, and it shows
Our agency was started by a working nurse who saw firsthand what families going through end-of-life care at home actually needed. That foundation shapes how we train, how we match, and how our caregivers work alongside clinical hospice teams without overstepping.
Built specifically for hospice support
We don’t treat hospice support care as a generic service. Caregivers are briefed on your parent’s situation before the first visit, matched on experience with comfort-focused care, and prepared for the emotional weight of this kind of work. That preparation makes a real difference.
We stay reachable
When something changes, you shouldn’t have to leave a message and wait. You call us, we answer. If your parent’s needs shift overnight or you need more hours on a weekend, we want to hear from you and we’ll respond like it matters, because it does.
We know Windsor and Hartford County
We understand the discharge process at Hartford Hospital, the geography of Windsor, and the kinds of families who call us here. That familiarity means less time explaining context and more time getting the right person into your home.
How it works
You tell us what’s happening. No intake forms, no hold music, no pressure. We listen to your situation and ask the questions that actually help us understand what you need.
For hospice support care, matching isn’t just about availability. We think about experience with end-of-life care, personality, and what your parent will respond to. That takes a little more thought, and we do it intentionally.
Often same day for Windsor families dealing with urgent situations. If you just got word of a discharge from Hartford Hospital or a shift in your parent’s condition, we move quickly so you’re not left filling the hours alone.
We stay in contact with you throughout. If something shifts in your parent’s needs, or if you want to adjust hours or coverage, you call us and we figure it out together. You’re never left wondering what comes next.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day depends on where your parent is in the process, but generally our caregiver will arrive, check in on comfort, help with any personal care needs like repositioning or light grooming, offer fluids or food if appropriate, and provide steady company. If family is present, the aide can step back and give you space while still being available. We follow the lead of the hospice team's care plan and never work outside our non-medical scope.
In most cases, we can have a caregiver in place within 24 to 48 hours of your call. For families coming home from Hartford Hospital who are already enrolled in hospice, we treat the situation as urgent and work quickly. If you call us the same day as discharge, we'll do everything we can to have coverage in place before evening.
Private Duty Aides is a private-pay agency, so our services are not billed through Medicare, Medicaid, or insurance. Medicare's hospice benefit does cover the clinical hospice team, but non-medical home care aides providing extended companionship and personal support are typically not included in that benefit. Some families use long-term care insurance, personal savings, or family cost-sharing to cover our services. We're happy to talk through what works for your situation.
A home health aide is usually a medically trained clinician providing skilled or semi-skilled nursing tasks, often covered by Medicare after a hospital stay. Our hospice support caregivers are non-medical, meaning they focus on personal care, comfort, companionship, and presence rather than clinical tasks. The hospice nurse handles clinical needs. We handle the human and practical side that fills the rest of the day. The two roles are meant to work together, not replace each other.
Yes, and for end-of-life care we take that matching more seriously than anything else. We ask you about your parent's temperament, their history, what makes them feel calm, and what might agitate them. Then we find a caregiver whose experience and personality fit that picture. It's not a guarantee that every match is perfect from day one, but if something isn't working, you tell us and we adjust without any awkwardness.
We tell you as soon as we know, and we find a backup who has been briefed on your parent's situation before they arrive. We don't send a stranger in blind. During hospice care especially, we understand that consistency matters and that a surprise face can be unsettling, so we take coverage gaps seriously and communicate clearly. You'll always know who is coming and when.
All home care services in Windsor
Hospice Care near Windsor
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Windsor, CT
Book a 15-min call