Hospice Support Care in Westbrook, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
The hospice nurse came and went in forty minutes, and then the house on the Post Road side of town went quiet again. You sat with your father, watching his chest rise and fall, not sure what you were supposed to do next or whether you were doing any of it right. That moment, when the medical team has left and the weight of being present falls entirely on family, is exactly when we step in. We’ve been there with Westbrook families before, and we know what that silence feels like.
Private Duty Aides provides in-home hospice support care that works alongside your hospice team, not apart from it. We handle the practical and the personal so you can simply be there.
Hospice support care means having a trained aide present in the home to assist with comfort, personal care, and companionship during end-of-life. This includes help with bathing, repositioning, oral care, light meals, and keeping the space calm and clean. It also means being a steady, familiar presence so that your family member is never alone when you need to step out, rest, or just breathe for an hour.
We work directly alongside the hospice nurses and social workers already on your plan of care. We don’t replace them or duplicate what they do. What we add is consistent time in the home, the in-between hours that hospice nurses can’t always fill, and the kind of quiet attention that makes those hours gentler. For families in Westbrook who’ve come home after a stay at Middlesex Hospital, we can often begin within the same day discharge paperwork is finalized.
Westbrook families often need someone who can stay through the night, who knows how to speak calmly to someone who is confused or frightened, and who can gently relay observations to the hospice team. We’re built for exactly that. Because Private Duty Aides was founded by a working nurse, our aides understand the clinical context of end-of-life care, not just the surface tasks.
Nurse-founded
Our agency was started by a working nurse who saw firsthand what families navigating end-of-life at home actually needed and weren’t getting. That perspective shapes everything about how we train, match, and support our aides.
Built for this service, not just any shift
Hospice support care requires a specific kind of person. We brief our aides on the clinical picture, the family dynamics, and the goals of care before they walk in the door. This isn’t a generic placement.
We stay reachable
When something changes at 2 a.m., you call us and we answer. We don’t route you to a voicemail or a call center. You’ll have a direct line to someone who knows your family’s care.
Local to Westbrook and Middlesex County
We know the discharge process at Middlesex Hospital, the roads through Westbrook, and the way care tends to unfold for families in this part of the shoreline. That familiarity matters when things move fast.
How it works
No intake forms, no hold music, no pressure. You tell us what’s happening and we listen. We’ll ask a few questions and tell you honestly what we can do and when.
Not just whoever is available. For hospice support care, we look for aides who have end-of-life experience, a calm presence, and the ability to work quietly alongside a clinical team.
When time matters, we don’t make you wait through a week of onboarding. Urgent situations in Westbrook move to the front, and we work around your timeline.
We stay in contact with you throughout care. If something changes, if you have a concern, or if you need to adjust hours, you reach a real person who knows your situation.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day might include help with bathing, oral hygiene, repositioning for comfort, light meal preparation, and keeping the room calm and tidy. Our aide is also there to sit with your family member, read aloud, play quiet music, or simply be present so they're not alone. We take cues from the hospice plan of care and from what the family tells us matters most. Nothing is one-size-fits-all at this stage.
In many cases, we can have someone in place the same day or the morning after discharge. We're familiar with how Middlesex Hospital discharge paperwork flows, and we keep our scheduling flexible for exactly these situations. Call us as soon as you know a discharge is coming and we'll start working on a match right away. Waiting until everything feels settled is rarely possible in hospice situations, and we understand that.
We are a private-pay agency, which means Medicare and most standard insurance plans don't cover our services directly. Some long-term care insurance policies do reimburse for private-pay home care, so it's worth checking your policy. We'll be upfront about our rates when you call so there are no surprises. We'd rather have that honest conversation early than have cost become a barrier after care has started.
A home health aide typically works under a Medicare-certified agency and follows a clinical care plan focused on skilled needs and recovery. Our hospice support aides provide non-medical comfort care focused on dignity, presence, and day-to-day personal assistance during end-of-life. We work alongside your hospice nurse rather than replacing them. The two types of care complement each other well.
Yes, and this matters more in hospice care than in almost any other service. When you call us, we ask about your family member's temperament, communication style, preferences, and history. We then match accordingly, not just by schedule availability. If the first match doesn't feel right, we'll work with you to find someone better. This stage of life deserves a person who fits, not just a person who shows up.
We will always notify you as early as possible and have a backup caregiver ready. We don't leave a shift uncovered without your knowledge and a plan in place. In hospice situations especially, we treat continuity as a priority because disruption to a familiar face creates real distress. If a backup is needed, we brief them on your family's situation before they arrive.
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Hospice Care near Westbrook
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Westbrook, CT
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