Hospice Support Care in Madison, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
You were sitting in the parking lot of Madison Beach after the hospice nurse left, trying to collect yourself before going back inside. The nurse had been kind, explained what the next few weeks might look like, and left a binder full of information you couldn’t bring yourself to open. What she couldn’t tell you was who would be there at 2 a.m. when you needed to step away, or who would sit quietly with your parent so you could take a breath. That’s the gap we fill.
Private Duty Aides works alongside hospice teams right here in Madison and across New Haven County. We’re not a substitute for medical care. We’re the steady presence that makes it possible for families to actually be present, without running on empty the entire time.
Hospice Support Care means we’re there to support what the hospice team has already put in place. Our aides provide comfort companionship, gentle personal care like repositioning or hygiene assistance, and quiet presence so your family member is never alone. We follow the hospice care plan and work directly with the nurses and social workers coordinating your parent’s care.
Day to day, that looks like sitting with your parent while you sleep, helping with mouth care or positioning for comfort, handling light household tasks so the environment stays calm, and simply being a consistent face your parent recognizes. Many Madison families come to us after a discharge from Yale New Haven Hospital, when hospice is newly in place and the house feels both full and overwhelmingly quiet at the same time. We’ve been in that house. We know what that feels like.
For families all across Madison, from the neighborhoods near East Wharf to the quieter inland streets off Route 79, the need is often the same: someone trustworthy who doesn’t need to be managed, who shows up and knows what to do. Because we were founded by a working nurse, our aides are trained specifically for the rhythms and sensitivities of end-of-life care at home, and that training shows in how they carry themselves in a room.
Nurse-founded, not agency-founded
Our founder is a working nurse who watched families navigate end-of-life care at home and saw exactly where the support fell short. The agency was built around closing those gaps, not around filling shifts.
Matched for this specific kind of care
Hospice support requires a particular kind of presence, calm, unhurried, and comfortable with silence. We don’t assign whoever is available. We match aides who have the experience and the temperament for this work.
We pick up when you call
When something changes at 11 p.m., you need to reach someone who knows your case. We stay reachable because the families we work with can’t afford to leave a voicemail and wait.
We know Madison and New Haven County
We understand the discharge process at Yale New Haven Hospital, the hospice providers working in this area, and the particular way families here tend to handle things quietly and without a lot of outside help. We fit into that.
How it works
You tell us what’s happening. No intake forms, no pressure, no sales pitch. We listen to where you are in the process and what your family actually needs right now.
For hospice support, matching matters more than scheduling convenience. We consider your parent’s personality, the stage of care, and the temperament of the aide, so the fit feels right from the first visit.
Often the same day for Madison families in an urgent situation. We don’t put you on a waiting list when time is short.
You’re not handed off and forgotten. We check in regularly so that if something shifts, whether the schedule, the level of care, or just how your family is holding up, we adjust without you having to chase anyone down.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day might include help with mouth care and repositioning for comfort, light housekeeping to keep the environment calm, preparing a small meal or snack for family members present, and simply sitting with your parent so they're not alone. Our aides follow the hospice care plan already in place and coordinate with whatever the hospice nurse has outlined. They're there to fill the hours between medical visits with steady, attentive presence, not to take over but to support what's already working.
We can often start the same day a family calls us, and in most cases within 48 hours of the initial conversation. When someone has just come home from Yale New Haven Hospital with hospice in place, the first day or two are often the hardest, and we don't think that's the time to be waiting for paperwork to process. Call us when you know discharge is happening and we'll work backward from there.
Our services are private pay, which means we're not billed through Medicare, Medicaid, or standard health insurance. The hospice benefit itself covers the medical team, but it does not typically cover the additional companion or personal care hours that families need beyond those visits. Many families pay out of pocket, and some use long-term care insurance depending on their policy. We're straightforward about pricing from the start so there are no surprises.
A home health aide typically works under a medical or skilled nursing plan and focuses on clinical tasks like wound care monitoring or post-surgical recovery. Hospice Support Care is about comfort, presence, and helping your family through a different kind of time. Our aides assist with personal care and daily routines, but the heart of this service is emotional steadiness and practical support during end-of-life care at home. We work alongside the hospice medical team, not in place of them.
Yes, and we take that seriously. We ask about your parent's personality, their history, what makes them comfortable, and what tends to upset them. We also ask about your family's preferences, how involved you want to be, what communication style works for you. For hospice support specifically, we look for aides who are comfortable with quiet, who don't need to fill every moment with activity, and who have experience with this kind of care. If a match isn't working, we fix it.
We keep a backup plan in place and we tell you about it in advance so it's not a surprise. If your regular aide is sick or unavailable, we contact you directly and arrange a substitute who has been briefed on your parent's situation and preferences. We don't send strangers in cold. During hospice care especially, we understand that familiar faces matter, and we do everything we can to maintain that consistency.
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Hospice Care near Madison
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Madison, CT
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