Hospice Support Care in New Britain, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
The call came from the nurse at the Hospital of Central Connecticut, and by the time you got there and sat with your parent in that quiet room on the second floor, the word “hospice” was already on the table. You drove back down Broad Street toward home and the weight of it sat in the car with you. You knew what was coming, and you also knew you couldn’t be there every hour of every day.
That’s where we come in. Private Duty Aides provides hospice support care for families in New Britain, working alongside your hospice team to make sure your parent is never alone, never uncomfortable, and always treated with the kind of quiet attention that this season deserves.
We handle the hours the hospice nurse can’t cover. We sit with your parent, help with comfort routines, and let you step away for a few hours knowing the situation is steady. And we call you if anything changes.
Hospice support care is non-medical home care that works alongside your hospice team. Our aides don’t replace hospice nurses or manage medications. What they do is fill the hours in between, keeping your parent comfortable, calm, and accompanied through a stretch of time that no one should face alone in a quiet house.
On a typical day that might mean help with personal hygiene and repositioning to prevent discomfort, light meals and fluids when your parent is able, gentle conversation or simply quiet company, and close attention to changes in mood or physical state that you or the hospice nurse need to know about. Families across New Britain, from the Elmwood area to the Polish neighborhoods near downtown, often call us right after a Hospital of Central Connecticut discharge, when hospice has just been arranged and the schedule isn’t fully in place yet. We can step in immediately and hold things steady while the rest of the care team catches up.
Because Private Duty Aides was founded by a working nurse, our approach to hospice support care isn’t guesswork. Our founder has sat at the bedside and seen exactly what the final weeks ask of a family, and that experience shapes how we train our aides, what we ask them to notice, and when we pick up the phone to tell you something has shifted.
Nurse-founded. Our agency was started by a nurse who worked directly with families navigating end-of-life care at home. She saw what those families actually needed, and that’s the standard we still hold every aide to. It changes what we pay attention to.
Matched for this specific service. Hospice support care asks more of a caregiver than most other work. We brief our aides on your parent’s situation before their first shift, match on personality and experience, and don’t send someone in cold. The difference shows.
We stay reachable. When something shifts at 2 a.m. in the middle of a hospice week, you need a real person, not a voicemail. We keep our communication close and honest, and we make it easy to reach us when you need an answer fast.
Local to New Britain and Hartford County. We know the discharge process at Hospital of Central Connecticut, how hospice referrals work in Hartford County, and the rhythms of the families we serve here. That local knowledge matters when time is short and you need care to start now.
How it works
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical shift includes personal hygiene assistance, repositioning for comfort, offering fluids and small amounts of food, and simply being present in a calm and attentive way. Our aides also watch for changes in breathing, restlessness, or pain levels that the hospice nurse needs to know about. Beyond the physical, they provide real companionship during hours that can feel very long for someone who is ill and often afraid. You can expect a brief update from the caregiver at the end of each shift so you always know how the day went.
In most cases we can have a caregiver in place within 24 to 48 hours of your first call, and same-day starts are possible when the situation is urgent. Hospital of Central Connecticut discharges often happen faster than families expect, and we've helped many New Britain families bridge that gap between leaving the hospital and getting the full hospice schedule in motion. Call us as early in the discharge process as you can, even if you're not sure yet. We'd rather be ready and waiting than scrambling.
Our services are private pay only, which means we're not billed through Medicare, Medicaid, or private insurance. Medicare's hospice benefit covers the hospice nurse, social worker, chaplain, and medications related to the terminal diagnosis, but it typically does not cover the hours of in-home aide support that families actually need day to day. Many families pay out of pocket for this kind of care and find it's the piece that makes everything else workable. We're transparent about costs from the first call, and there's no obligation just for asking.
A home health aide typically works under a Medicare or insurance-authorized plan of care, follows clinical protocols, and focuses on rehabilitation or recovery goals. Our hospice support aides are non-medical and focused entirely on comfort, presence, and dignity rather than clinical outcomes. They're trained to work in end-of-life settings, to stay calm in difficult moments, and to support both the person who is ill and the family members in the room. The mindset and the purpose are different, and that shapes everything about how they show up.
Yes, and for hospice support care we take that matching seriously. Before a caregiver's first shift we learn about your parent's background, temperament, how they communicate when they're uncomfortable, and what kind of presence actually helps them feel calm. Some people want gentle conversation and a warm hand on theirs. Others want quiet and to simply not be alone. We do our best to get that right the first time, and if the fit isn't working for any reason, we'll make a change without making it difficult for you to say so.
We don't leave a shift uncovered and we don't put that problem in your lap. If your regular caregiver is sick or unavailable, we find a backup from our team who's already been briefed on your parent's situation as much as possible. We'll always tell you in advance when a change is coming so you're not surprised by a face you don't recognize at the door. During hospice care especially, consistency matters, and we work hard to protect it.
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Hospice Care near New Britain
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — New Britain, CT
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