Hospice Support Care in Berlin, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
You were sitting in the parking lot of the Hospital of Central Connecticut after the palliative care meeting, trying to process what the doctor had just said, when it hit you that your mother was going home and there was no plan yet. The nurses on the unit were kind, but they had twelve other patients. The social worker handed you a pamphlet. You drove back through the Kensington side of Berlin with that pamphlet on the passenger seat, unopened. That moment, when the medical system steps back and family steps forward, is exactly where we come in.
Hospice Support Care means we send an aide into your home to fill the hours between hospice nurse visits. Your hospice team might check in a few times a week, but the other twenty-two hours a day still need covering. Our aides help with personal hygiene, repositioning for comfort, medication reminders, and simply sitting with your parent so they’re never alone in a quiet room.
For families in Berlin, the transition after a discharge from the Hospital of Central Connecticut can feel abrupt. One day there are monitors and nurses just down the hall. The next day it’s your living room, a hospital bed by the window, and a lot of silence. We step in to keep things calm, to watch for changes in comfort, and to be a steady presence your family can count on while the hospice nurses handle the clinical side.
Across Berlin’s neighborhoods, we’ve worked alongside families managing everything from pain to anxiety to the grief that arrives before the loss does. Our aides know how to read a room, when to talk and when to be quiet, and when to call the hospice nurse or your family right away. Because we’re nurse-founded, our training reflects what actually happens at the end of life, not just a checklist from a manual.
Nurse-founded
Our agency was started by a working nurse who saw firsthand what families navigating end-of-life care at home actually needed. The training, the matching, the communication protocols — all of it was built around real clinical experience, not a business model.
Built for this service specifically
Hospice Support Care is different from companion care or personal care. Our aides who work in this service have specific experience with end-of-life comfort, with grief, with the rhythms of a home in this stage. We don’t send a general aide and hope for the best.
We stay reachable
When something shifts — and it will — you need to reach someone who knows your case. You won’t get a call center. You’ll get us, the people who placed the caregiver, who know your family’s situation, and who can make a decision on the spot.
Local to Berlin and Hartford County
We know how discharge works at the Hospital of Central Connecticut, what the roads in Berlin look like in the early morning, and the ways Hartford County families tend to handle this season. That local familiarity matters more than people expect.
How it works
You tell us what’s happening. No forms, no intake packet, no pressure. We ask questions, we take notes, and we give you honest information about what we can do for your family.
Hospice Support Care requires a specific kind of person, someone with experience at the end of life, real emotional steadiness, and the patience to follow your family’s lead. We match on fit, not just schedule availability.
For urgent situations in Berlin, we often place a caregiver the same day. We understand that end-of-life timelines don’t wait, and we move as fast as you need us to.
We check in with you regularly, not just with the caregiver. If something changes, in your parent’s condition or in your family’s needs, you call us and we adjust. You’re never left wondering where things stand.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
On a typical day, your aide might help your parent with bathing, dressing, and repositioning for comfort. They'll offer water and light snacks, sit with your parent during quiet periods, and watch for any changes in breathing, restlessness, or pain that should be reported to the hospice nurse. They also help hold space for family members who need a few minutes to step outside. It's practical support and steady company at the same time.
We can usually have a caregiver in place within 24 to 48 hours of your call, and for genuinely urgent situations we often move same-day. If you know a discharge from the Hospital of Central Connecticut is coming, call us before the paperwork is finalized. Getting that head start means your parent comes home to something already in place rather than a scramble.
We're a private-pay agency, which means we don't bill Medicare, Medicaid, or insurance. Some long-term care insurance policies do reimburse for non-medical home care, so it's worth pulling out that policy and calling your insurer directly. We'll give you a clear, written rate before anything starts so you know exactly what you're looking at.
Home health aides are typically sent by a Medicare-certified agency to perform specific clinical tasks under a care plan — wound care, skilled nursing assessments, physical therapy. Our aides handle the non-clinical side: personal care, comfort, companionship, and family support. We work alongside your hospice team rather than duplicating what they do. Think of it as covering the hours the hospice nurses aren't there.
Yes, and we take that seriously. When you call, we ask about your parent's personality, their history, what calms them, what bothers them, whether they want to talk or prefer quiet. At the end of life, the wrong personality in the room can be genuinely distressing. We'd rather take the time to get this right than send whoever is available and figure it out later.
We call you directly, we tell you what happened, and we give you a specific name for who is coming instead. We don't leave you to figure it out. In Hospice Support Care especially, continuity matters, so we do everything we can to send someone already familiar with your family's situation. If a substitute is necessary, we brief them before they arrive.
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Hospice Care near Berlin
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Berlin, CT
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