Hospice Support Care in West Haven, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
It was a Tuesday night when the hospice nurse pulled you aside in the hallway of the house on Campbell Avenue and said, quietly, that things were changing faster than expected. You nodded, but inside you were calculating everything at once: who could stay overnight, who had to be back at work, whether your mother was ever truly comfortable when no one was in the room with her. West Haven families in this moment don’t need more information. They need another pair of hands, steady and calm, already knowing what to do.
We’re Private Duty Aides, a nurse-founded home care agency serving families across New Haven County. We work alongside hospice teams, not in their way, to make sure someone who knows end-of-life care is in the home when the family needs a break, a breath, or a night of sleep.
Hospice Support Care means we provide a trained, experienced aide who works alongside your existing hospice team. We’re not replacing the hospice nurse or social worker. We’re filling the hours between their visits, the overnight shifts, the weekend stretches, the moments when family members need to step outside and know someone calm and capable is sitting with their person.
Day to day, that looks like: personal hygiene assistance, positioning and comfort care, mouth care, light housekeeping so the home stays peaceful, sitting with your person so they’re never alone, and quiet companionship that doesn’t require them to perform or respond. Families across West Haven, from the neighborhoods near the beach to those closer to the Route 1 corridor, often call us after a discharge from Yale New Haven Hospital when the transition home happens quickly and the need for support is immediate.
Because we were founded by a working nurse, our aides understand the clinical picture without overstepping it. They know what to watch for, when to call the hospice team, and how to keep the home environment calm. That background matters especially in end-of-life care, where the difference between a well-matched aide and a poorly matched one is felt by everyone in the house.
Nurse-founded, end-of-life aware
Our founder is a working nurse who saw firsthand what families navigating end-of-life care at home actually needed, and what was missing. The agency was built around that gap.
Built specifically for this service
Our aides who work in Hospice Support Care are briefed on the hospice plan, matched to the emotional and physical demands of the situation, and experienced with the particular pace and weight of this kind of care.
We pick up when you call
In hospice situations, things change without warning. When they do, you call us and someone answers. We’re not a call center. You reach the people who know your family’s case.
We know West Haven and New Haven County
We understand the discharge process at Yale New Haven Hospital, the geography of the area, and the way families here are often managing care across multiple siblings and complicated schedules.
How it works
You tell us what’s happening. No intake forms, no pressure, no sales pitch. We listen, ask a few questions, and get a clear picture of what your family actually needs right now.
For Hospice Support Care, matching goes beyond scheduling availability. We look at experience with end-of-life care, temperament, the specific situation at home, and whether the fit feels right for your family.
Often same day for West Haven families in urgent situations. We understand that in hospice care, timing matters and waiting isn’t always an option.
You’re not left wondering. We check in with you regularly, and if anything about the situation changes, we adjust. You can call us directly, any time.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
On a typical day, your aide will help with personal comfort care like repositioning, mouth care, light hygiene assistance, and keeping the room calm and tidy. They'll sit with your person so they're not alone, communicate anything notable to you or the hospice nurse, and handle small tasks that free you to be present without also managing everything. The exact shape of a day depends on where things are in the illness, and we adjust as that changes.
We can typically place care within 48 hours of your call, and for families coming home from Yale New Haven Hospital with an urgent timeline, we often move faster than that. The key is calling us as early in the discharge process as you can, even if the date isn't confirmed yet. We'd rather have a plan ready than scramble at the last minute with you.
We're a private-pay agency, so our services aren't billed through Medicare, Medicaid, or insurance. Some families use long-term care insurance policies that reimburse private-pay home care, so it's worth checking your policy. We're upfront about costs from the first conversation, with no hidden fees, so you know exactly what you're working with.
A home health aide typically works under a skilled nursing order and focuses on medical tasks like wound care or medication management. Our aides provide non-medical support: comfort, presence, hygiene assistance, and help around the home. We work alongside your hospice team, not as a substitute for it. Together, those two things cover most of what a family needs in the final weeks at home.
Yes, and we take that seriously. We ask about temperament, preferences, and anything important about how your parent communicates or what makes them comfortable. In end-of-life care especially, a mismatch in personality can make an already hard situation harder. If the first match isn't right, we'll make a change without making you feel awkward about it.
We don't leave you uncovered. If your regular aide is sick or unavailable, we notify you as early as possible and send someone who's been briefed on your family's situation. In hospice care, we understand that an unfamiliar face arriving without warning is stressful, so we do everything we can to minimize that and keep you informed before it happens.
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Hospice Care near West Haven
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — West Haven, CT
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