Hospice Support Care in New Hartford, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
You got the call from the hospice nurse on a Tuesday afternoon, standing in the parking lot of the Farmington River Market on Route 44, and everything shifted. The nurse explained what the next few weeks might look like, and somewhere between listening and nodding you realized you couldn’t do this alone. Your family is close, but you all have jobs, kids, lives, and the nights are getting harder. You need someone steady in that house, someone who knows what this phase looks like and doesn’t flinch.
Private Duty Aides provides hospice support care for families in New Hartford and across Litchfield County. We work alongside your hospice nurse, not in place of them. We’re the people there at 3 a.m. when your parent needs repositioning, a calm voice, or just a hand to hold. We keep the house running, we keep watch, and we keep you informed.
Hospice support care means we’re in your home doing the things your hospice team doesn’t have time to do every hour of the day. That includes personal care like bathing, repositioning, and incontinence care, but also quieter things, sitting with your parent so they’re never alone, reading aloud, playing music they like, and just being a calm presence when the house feels heavy. We take direction from the hospice nurse and make sure nothing falls through the cracks between their visits.
Families in New Hartford often come to us after a discharge from Charlotte Hungerford Hospital, when their person comes home under hospice and the reality of what’s needed sets in fast. We step in quickly and fill the gap between what Medicare-covered hospice provides and what around-the-clock support at home actually requires. Meals, light housekeeping, medication reminders, family communication, and overnight watches are all part of what we handle so your family can rest and be present in a different way.
Because we’re nurse-founded, our approach to hospice support specifically comes from direct clinical experience. Our founder worked bedside and knows what families and hospice nurses are actually up against, which means our caregivers are matched with that context in mind, not just availability.
Nurse-founded
Our agency was started by a working nurse who saw firsthand what families navigating end-of-life care at home actually needed. That background shapes how we hire, how we match, and how we support caregivers in the room.
Built around this service
Hospice support requires a specific kind of caregiver, someone steady, experienced with what this phase looks like, and able to work quietly alongside a hospice nurse without overstepping. That’s who we look for when we match for this service.
We pick up when you call
When something changes at 11 p.m., you don’t want a voicemail. We stay reachable because we know that hospice situations don’t run on business hours, and your questions deserve a real answer fast.
We know this area
We work with families throughout Litchfield County and know the discharge process at Charlotte Hungerford Hospital well. When your person comes home from Hungerford under hospice, we know how to plug in without causing confusion.
How it works
You tell us what’s happening. No intake forms to fill out before you can talk to someone. We listen to your situation, ask a few questions, and give you honest information about what we can do and when.
For hospice support specifically, we think about temperament, experience with end-of-life care, and your parent’s personality. Availability matters, but it’s not the only thing that matters.
Often same day for urgent situations in New Hartford. We know that when a family calls us about hospice support, time is real. We move quickly without cutting corners on matching.
Hospice situations change, sometimes overnight. We check in regularly with you, coordinate with the hospice nurse, and adjust hours or coverage as your needs shift. You won’t be left guessing.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day includes personal care like bathing, grooming, and repositioning, along with meal preparation, light housekeeping, and medication reminders. The caregiver also provides presence and comfort, sitting with your parent, playing music, or reading, so they're never alone between hospice nurse visits. If anything changes medically or behaviorally, we communicate that to you and to the hospice team. The day looks different depending on the stage of care, and we adjust as things shift.
In most cases we can have care in place within 24 to 48 hours of your call. For urgent situations following a discharge from Charlotte Hungerford, we often move same day. The key is calling us as soon as you know your person is coming home under hospice, even if the discharge date isn't confirmed yet. That gives us time to do the matching well instead of rushing it.
Medicare covers the hospice benefit itself, which includes nursing visits, medications related to the terminal diagnosis, and some equipment. It does not cover around-the-clock home aide support, which is what we provide. We are private pay, meaning families pay out of pocket. Some long-term care insurance policies cover non-medical home care, so it's worth checking your policy. We're happy to give you a clear rate quote so you can plan.
A home health aide typically works under a Medicare or insurance-covered plan, visits for a limited number of hours, and focuses on specific skilled tasks. Our hospice support caregivers provide non-medical care on a schedule that fits your actual needs, whether that's a few hours a day or overnight coverage seven days a week. We also work specifically alongside your existing hospice team rather than replacing any part of it. The goal is to fill in all the hours that Medicare-covered hospice simply can't staff.
Yes, and that's something we take seriously for hospice support in particular. We ask questions about your parent's temperament, history, and what kind of presence tends to help them feel calm. Quiet and steady matters for some people, while others want conversation and connection. We use that information to match, not just fill a shift. If the first match doesn't feel right, we'll work to adjust it.
We keep backup coverage available and we tell you about any change before it happens, not after. For hospice situations especially, we understand that continuity matters and we don't send in a stranger without preparing both you and the substitute caregiver with context. You'll always be able to reach us directly to talk through any coverage concern. We don't leave you without options.
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Hospice Care near New Hartford
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — New Hartford, CT
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