24-Hour Care in Preston, CT
Around-the-clock non-medical care at home, two caregiver shifts covering full day and night.
No sales pressure. We'll tell you straight if we're not a fit.
Your sister noticed it at Thanksgiving dinner near Route 2, the way your mom hesitated before standing, how she moved to the kitchen differently than last year. A few weeks later, after a fall at 2 a.m. that she didn’t tell you about until days later, you realized she needs someone there every night. That’s when 24-Hour Care stops being an option and becomes the thing that lets you sleep.
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Your sister noticed it at Thanksgiving dinner near Route 2, the way your mom hesitated before standing, how she moved to the kitchen differently than last year. A few weeks later, after a fall at 2 a.m. that she didn’t tell you about until days later, you realized she needs someone there every night. That’s when 24-Hour Care stops being an option and becomes the thing that lets you sleep.
Call (475) 264-4830 Learn how it works
24-Hour Care means a caregiver is in your parent’s home around the clock, awake and present during the day, sleeping lightly at night and alert to any call button or sound. It’s not a nurse visit that lasts an hour twice a week. It’s a person who knows your parent’s routine, their medications, their bathroom schedule, and how they move from bed to chair. You get the kind of safety net that lets you stop holding your breath.
Day-to-day, this looks like help with breakfast and getting dressed, reminders about medications, assistance with walking and bathroom needs, meal prep, and the constant awareness that someone is there if your parent gets dizzy or confused at 3 a.m. Your parent isn’t sitting alone all day while you’re at work or managing your own family. At night, the caregiver is sleeping in your parent’s home, ready to move fast if there’s a fall or a health change.
Many Preston families reach out to us right after a discharge from William W. Backus Hospital, when a doctor has said your parent needs supervision but you can’t be there yourself. We’re nurse-founded, which means we understand what real recovery looks like and what safety actually requires, not just what sounds good on a form. We know William W. Backus’s discharge timeline and we’ve worked with their care coordinators long enough to move fast when your parent comes home.
Our founder was a nurse who saw too many families deal with falls that happened while a parent was alone. We don’t just position someone in the home, we match someone experienced with the specific risks your parent faces, whether that’s balance issues, confusion, or medication timing. You get someone who knows what to watch for, not just someone who’s present.
We spend time understanding your parent’s personality, their needs, and what kind of person will fit into your family’s life. We’ve learned that a great caregiver is the right caregiver, and that takes listening, not rushing. When someone starts 24-Hour Care with us, it’s because we think this match will actually work for months.
Your parent’s needs shift. A medication changes, a new symptom shows up, you notice something and need to talk through it. You reach us directly, not through a call center. We adjust, we listen, we know your situation because we’re local and we’re paying attention.
We work with William W. Backus Hospital regularly and we understand how Preston families live. We know Norwich, Ledyard, Griswold, and Lisbon. We’re not learning your area as we go, and we’re not coordinating care from an office three hours away. We’re here.
How it works
We listen to your situation. No forms, no pressure, no sales pitch.
For 24-Hour Care specifically, not just whoever is available that week.
Often same day for urgent Preston families who need 24-hour care now.
We stay in contact so you’re never left wondering how things are going.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
Your caregiver helps your parent with all personal care, from dressing and grooming to toileting and bathing. They manage meals, set up medications, do light housekeeping, and assist with walking or mobility. During the day they're actively engaged, and at night they're sleeping in your parent's home, alert and ready to respond if your parent needs help getting to the bathroom or if there's a fall. It's continuous presence and support, not periodic visits.
We can often start within 48 hours of discharge if we have caregivers available and have met with you to understand what your parent needs. We work with William W. Backus's discharge planners regularly, so timing is usually built in before your parent leaves the hospital. The faster you call us after discharge is discussed, the better we can prepare. Rush situations happen and we handle them, but we do need some time to match the right person.
No. 24-Hour Care is private pay, which means you cover the cost directly. Medicare and most insurance plans don't pay for round-the-clock non-medical supervision at home. That said, some families use long-term care insurance or set aside savings for exactly this kind of care. We're straightforward about costs from the start, and we can walk you through what it actually looks like week to week.
A home health aide typically visits for a few hours a few times a week, usually ordered by a doctor and covered by insurance. 24-Hour Care means someone is there overnight and present all day, every day. It's the difference between having help with your morning shower and having someone in the home if you fall at 2 a.m. or get confused. 24-Hour Care is about constant presence, not scheduled visits.
Yes. We ask detailed questions about your parent's personality, mobility, health conditions, and what kind of person will fit your family's life. We're not running through a checklist of qualifications and assigning whoever's available. We listen to what your parent is actually like and then we find someone who can care for that person. If the match doesn't feel right after a few days, we address it.
We maintain a backup plan so your parent always has coverage. If your regular caregiver is sick or has an emergency, we move a trained replacement into the home. You're notified right away and we don't leave your parent without care. We know that consistency matters, so we work hard to keep the same person in place, but we're also realistic about life and we're prepared when something unexpected happens.
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No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Preston, CT
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