Hospice Support Care in Waterbury, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
It was sometime around 2 a.m. when you realized you hadn’t slept in three days. Your father came home from Waterbury Hospital on a Friday with a hospice referral and a folder full of paperwork, and since then you’ve been the one doing everything: adjusting pillows, watching for breathing changes, trying to be a son or daughter instead of a caregiver. That division of roles is hard to hold when you’re the only one in the room. We’re here so you don’t have to hold it alone.
Hospice Support Care is non-medical, private-pay care that works alongside your hospice team. The hospice nurses and social workers manage medical decisions. We manage presence: sitting with your parent, keeping them comfortable, talking with them, reading aloud, or simply being a calm and steady person in the room when you need to step away and breathe.
Day to day, that can look different depending on where someone is in the process. It might mean helping with light personal care, tracking comfort needs to report back to the hospice nurse, managing the rhythm of a day so your family member feels oriented and not alone. Families in Waterbury’s West Side and North End often call us after a discharge from Waterbury Hospital because the transition home is when the gaps become obvious, and when family members realize they can’t do every shift themselves.
Because Private Duty Aides was founded by a working nurse, our caregivers understand how to operate within a hospice framework. They know what belongs in their lane, what to observe, and how to communicate clearly with the clinical team so nothing important gets missed.
Nurse-founded
Our founder is a working nurse who saw firsthand what families navigating end-of-life care at home actually needed, and what most agencies weren’t providing. That experience is built into how we hire, train, and match every caregiver.
Built for Hospice Support Care
We brief caregivers on each client’s hospice plan before the first visit. We match for experience with comfort care, not just general availability. The difference shows in the room.
We stay reachable
End-of-life care changes quickly. When something shifts at 10 p.m. and you need to talk to someone, you can reach us. You’re not leaving a message with a call center.
Local to Waterbury
We know New Haven County, the discharge process at Waterbury Hospital, and the kinds of homes and families in neighborhoods like Downtown, East End, and Brooklyn. That context matters when we’re placing care.
How it works
Tell us what’s happening. No intake forms, no phone trees. We listen to your actual situation and ask questions that matter.
For Hospice Support Care specifically, we think about temperament, experience with end-of-life care, and how someone will fit with your family’s rhythm, not just who’s available on the schedule.
Often same day for Waterbury families in urgent situations. We know that when someone comes home from Waterbury Hospital on hospice, waiting a week isn’t an option.
We stay in contact as things change. You won’t be handed off and left to figure it out. If something shifts, you call us and we respond.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day depends on where your family member is in the process, but it usually involves companionship, light comfort assistance, and steady presence. A caregiver might read aloud, help reposition someone for comfort, keep track of how the person is feeling to report to the hospice nurse, or simply sit quietly so your parent isn't alone. The goal is dignity and calm, not tasks for the sake of tasks.
We can often start the same day for urgent situations. For most Waterbury families, care begins within 48 hours of the first call. We know the discharge process at Waterbury Hospital can move faster than families expect, and we try to be ready to move just as quickly. Call us as early in the process as you can, even before discharge, so we can have a caregiver identified and briefed.
Our services are private pay, meaning Medicare and most insurance plans don't cover them. Hospice benefits through Medicare do cover medical care from the hospice team, but they don't cover non-medical companion or support aides for extended hours. Some long-term care insurance policies do reimburse for this kind of care, so it's worth checking your policy. We're happy to provide documentation to support a claim.
A home health aide typically performs specific medical or clinical tasks ordered by a doctor, and their visits are usually short and task-focused. Our Hospice Support Care is non-medical and centered on presence, comfort, and family relief over longer stretches of time. We work alongside the hospice medical team rather than duplicating their role. Think of it as filling the hours the clinical team isn't there.
Yes, and we take that seriously. When you call, we ask questions about your parent's temperament, background, what makes them comfortable, and what makes them anxious. For end-of-life care especially, personality fit matters as much as experience. We'd rather take a little more time finding the right person than send someone who isn't a good fit.
We maintain backup coverage and will contact you directly if a caregiver can't make a shift. We don't just cancel and leave you to figure it out. For Hospice Support Care, continuity matters, so we work hard to send someone familiar with your family's situation whenever possible. You'll always hear from us before any change, not after.
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Hospice Care near Waterbury
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Waterbury, CT
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