Hospice Support Care in Roxbury, CT
Non-medical hospice support — homemaker-companion services that complement hospice nursing during a parent's final months at home.
No sales pressure. We'll tell you straight if we're not a fit.
You were sitting at the kitchen table in the old farmhouse off Painter Hill Road when the hospice nurse pulled you aside and said, plainly, that she could only visit a few hours a day. The rest of the time, it would be on you and your family. That moment, right there in that quiet Roxbury house with the afternoon light coming through the window, is exactly when most families call us.
We provide the in-home support that fills the hours between hospice nurse visits. We’re here to sit with your parent, help with comfort and daily needs, and make sure no one is ever alone when they don’t have to be. Our role is to work alongside the hospice team, not around them.
You shouldn’t have to carry all of this by yourself. We’ve helped families throughout Roxbury and Litchfield County through this, and we’ll help yours too.
Hospice Support Care means having a trained, experienced aide present in the home during the hours the hospice medical team is not there. That covers sitting with your parent so they’re not alone, helping with positioning and comfort measures, light personal care, and being a calm, steady presence during what is often an uncertain and emotionally exhausting time for families.
On a typical day, a caregiver might help with mouth care and skin comfort, offer a quiet read-aloud or simply hold a hand, assist with light meals or sips of water as the person is able, and coordinate with family members so everyone knows how things are going. For families in Roxbury who have a parent returning home after a hospital stay at New Milford Hospital, we can often begin care within 24 to 48 hours of discharge, so there’s no gap between leaving the hospital and having support in place.
Families in Roxbury often tell us they just needed someone they trusted to be there, especially through the nights or the long afternoons when siblings have to go back to work. That’s what we’re here for. We keep the family informed, we follow the hospice team’s guidance, and we show up consistently.
Because Private Duty Aides was founded by a working nurse, our approach to hospice support is grounded in clinical understanding. Our aides know what to watch for, how to communicate changes to the hospice team, and how to keep a person comfortable without overstepping the medical plan already in place.
Nurse-founded, not corporate
Our agency was started by a working nurse who watched families in exactly this situation, caring for someone at the end of life at home, and saw what was missing. That background shapes every decision we make about staffing, training, and how we communicate with hospice teams.
Matched to this specific service
Not every aide is right for hospice support care, and we don’t pretend otherwise. We specifically match for experience with end-of-life comfort, the ability to sit calmly in difficult moments, and the communication skills to keep families informed without adding to their stress.
We stay reachable
End-of-life care doesn’t follow a schedule. When something shifts, when a family member has a question, or when you need to adjust hours quickly, you call us and we answer. There’s no maze of phone menus between you and the people managing your parent’s care.
Local to Litchfield County
We know Roxbury, we know the roads and the rural nature of the area, and we know how the discharge process at New Milford Hospital works. Families here don’t get cookie-cutter care plans written for a suburban agency three counties away.
How it works
You tell us what’s happening. No forms, no intake packet, no pressure. We listen, ask a few questions, and give you honest information about whether we’re the right fit for your situation.
For hospice support specifically, we think about experience with end-of-life care, temperament, and how the aide will communicate with your family. Availability is part of it, but it’s not the whole picture.
For urgent situations, which are common in hospice support, we often start the same day. Roxbury families dealing with a discharge from New Milford Hospital or a sudden change in condition don’t have time to wait, and we don’t make them.
We stay in regular contact with your family. If something changes, if you need more hours, or if you just have a question at 9pm, you can reach us. You won’t be handed off to a call center.
Why families choose us
Every aide is trained and supervised through an RN’s lens — not just placed and forgotten.
Personality fit matters more than skill on paper. We match for temperament, pace, and patience.
No franchise rotation. You work with the people who run this agency — direct, accessible, accountable.
Most families are matched with a caregiver within 24 to 48 hours. When something shifts at home, we move quickly.
We build a daily structure around your parent’s rhythm — meals, walks, evenings — and protect it.
You hear from us, not just the aide. Updates on appetite, sleep, mood, mobility — the things that matter.
Every caregiver clears a multi-step screening — background check, reference checks, and an in-person interview with our RN founder — before they're ever placed in a home.
Why families trust us
Private Duty Aides is nurse-founded. Every caregiver clears a multi-step screening — a background check, reference checks, and an in-person interview with our RN founder — before they are ever placed in a home. You get the same consistent caregiver, matched by a nurse, not whoever happens to be available.
Common questions
A typical day depends on where the person is in their illness, but generally our aides help with comfort care like repositioning, mouth care, and skin care, offer companionship and quiet presence, assist with any light personal care the person is able to tolerate, and communicate with family members about how things are going. We follow the hospice team's care plan and report any changes we observe. The goal is comfort and dignity, and making sure the person is never alone unless that's what the family wants.
In most cases we can start within 24 to 48 hours of a discharge, and for urgent situations we often place a caregiver the same day. When a family calls us directly from New Milford Hospital or the day before discharge, that gives us the best window to match the right aide and have everything in place when the person arrives home. We know how stressful that transition is and we try to make the gap as short as possible.
Private Duty Aides is a private-pay agency, which means we don't bill Medicare, Medicaid, or insurance directly. Some long-term care insurance policies will reimburse for private-duty aide hours, and we can provide documentation to support those claims. We're upfront about this from the first call, so there are no surprises. If insurance coverage is a concern, it's worth checking your policy before we start.
A home health aide, typically covered by Medicare, provides medically supervised care and skilled nursing tasks ordered by a physician. Our hospice support aides are non-medical, meaning they focus on comfort, companionship, personal care assistance, and family support rather than medical procedures. The two services work together, not in competition. Most families on hospice have a nurse and possibly a home health aide for medical tasks, and they bring us in to provide the consistent presence and daily comfort support that those visits can't cover.
Yes, and for hospice support we take this seriously. We ask about your parent's personality, history, what makes them feel calm or agitated, their preferences for conversation or quiet, and any cultural or personal considerations. We then match an aide with the right temperament and experience for that specific person. If the match doesn't feel right after a few visits, we'll make a change. Getting this right matters too much to just send whoever is available.
We keep a small group of backup aides who are briefed on your parent's situation and preferences, so coverage gaps don't mean sending a stranger with no context. We notify you as soon as we know a change is coming, and we won't leave you without coverage. In hospice support situations especially, we understand that consistency and reliability aren't optional, and we plan for it.
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Hospice Care near Roxbury
No sales pressure. We'll tell you straight if we're not a fit.
Private Duty Aides — Roxbury, CT
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